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Custom Order Frequently Asked Questions

What kind of custom products do you offer?

  • Wood Signs
  • Canvas Signs
  • Vinyl Stickers
  • Wine Glasses
  • Tumblers
  • Anything - just reach out!

What is the production time for a custom product?

Depending on the product, production times are as follow (does not include shipping):

  • Framed Wood Sign: 2.5-3 weeks
  • Unframed Wood Sign: 2-3 weeks
  • Canvas Sign: 1-2 weeks
  • Wine Glass: 3-5 days
  • Tumblers: 3-5 days
  • Stickers: 3-5 days
  • Cards: 3-5 days

What if I need my product sooner?

Since everything is handmade in house, these timeframes are determined with proper drying and assembly time. If you need it sooner than the time mentioned above, please contact me before you order. If it is something that can be done sooner, a rush fee will be added to your order. This does not include shipping time.

What is a proof?

I sketch out all my products using my iPad. This helps with measurements and painting your sign properly (if a sign is ordered). I will send all custom sketches to the email associated with your order and will begin once you approve.

What is your wood sign process?

Since everything is handmade in house, each step takes a little bit of love:

  1. Sketch sign on iPad
  2. Cut plywood to size
  3. Sand plywood
  4. Apply pre-stain
  5. Apply stain (front, back and sides)
  6. Apply sealant
  7. Paint/Letter (at least two coats)
  8. Apply final sealant
  9. Add frame, if applicable
  10. Add hanger
  11. Stamp Bernadine's Designs logo on back
  12. Deliver to you!

How long does it take to ship?

If you are local to Farmington Hills, Michigan, we can arrange a pick up. Simply choose that option at checkout.

I ship via the United State Postal Service's Priority Mail. Once I drop it at the Post Office, it is out of my control. I am not responsible for delays in shipping time but please prepare for 3-5 business days to receive your package.

Do you accept custom order returns?

Unfortunately due to the custom nature of the items, I do not accept returns. Once you approve the proof, I cannot offer any refunds. If you decide to cancel, please do so before you approve your proof.

Ready to purchase?

  • Click here to purchase a Wood Sign (no frame).
  • Click here to purchase a Wood Sign (with frame).
  • Click here to purchase a Canvas Sign.
  • Click here to contact me for a custom request not listed above.